Virginia Tech® home

Office of Instructional Technology

The SOE-IT team is a part of the School of Education at Virginia Tech. We oversee many of the school's teaching and meeting spaces, including the SOE-IT Lab, the STEM Collaboratory Lab, the Educational Research and Evaluation Lab, etc. We are here to help you with any of your technology needs related to teaching, research, and discovery. Our labs are well equipped with multimedia development machines and software, and devices to use in a classroom setting for teaching and research. 

Out of an abundance of caution as well as remaining in compliance with the university’s COVID-19 policies and measures, the SOE-IT Lab (CRC 2113) has halted most of its physical operation until further notice. That is, with the exception of pre-scheduled equipment check-out services, all other instructional support will be delivered exclusively online.  Please see the items below for additional details.

SOE-IT Lab Hours

During the Kraft Drive renovations, the Lab will only operate virtually. During “lab hours”, faculty, staff, and SOE students may either schedule a visit to the lab by email ( or via Zoom to obtain “live” support.

The schedule for the SOE-IT Lab s shown in the table below. Please use this Zoom link to access our online support.

Day Hours of Operation
Monday 9:00 am - 12:00 pm
Tuesday 9:00 am - 12:00 pm
Wednesday 9:00 am - 12:00 pm
Thursday 9:00 am - 12:00 pm
Friday Closed

Alternative Virginia Tech Technology Services

  • TLOS
    Questions regarding Canvas, Zoom, Kaltura, and Accessibility can be addressed by TLOS experts in the following ways.
  • 4HELP
    Questions regarding accounts, network, and research assistance, etc. can also be handled timely by submitting a ticket. Two-factor authentication is required to log in to request IT services.

Equipment Loan Service

Requests for equipment check-out can be forwarded to at least 48 hours prior to the desired pickup date/time. Confirmation of equipment availability, pickup date/time/location will be made within 24 hours. 

Note: Per SOE policy, checked-out laptops must remain on the premises at all times; that is, they will not be available for removal from the building.

  • Digital Camera
  • Video Camera
  • Tripod
  • PC Transcription Kit
  • Projector
  • Voice Recorder

Note. Per SOE policy, laptops must remain on the premises at all times; that is, they will not be available for checkout.

  • The equipment loan service is provided free of charge to currently employed SOE faculty, staff and currently enrolled SOE students.
  • Normal loan period is no longer than a week. Request for extended use should be forwarded to SOE-IT Lab via email.
  • Users are expected to treat all equipment with the utmost responsibility and care.
  • Users are responsible for safe and timely return of the equipment in person.
  • At the end of the loan period, all files must be removed from the loaned equipment. All data added by user will be erased when the equipment is returned to the SOE-IT Lab.
  • Careless handling of equipment, repeated lateness in return of loaned equipment, or abuse of equipment checkout policy will result in students losing their checkout privileges for one semester.
  • If the equipment is broken during the loan time, the client should return the equipment to the SOE-IT Lab without attempting to make repairs.
  • Under no circumstances should any equipment be transferred to anybody other than the borrower. All equipment transfers must be handled through SOE-IT Lab.
  • Requests for equipment check-out can be forwarded to at least 48 hours prior to the desired pickup date/time/location. Confirmation of equipment availability, pickup date/time will be made within 24 hours. 
  • Students should present a valid Hokie passport at checkout.
  • Equipment is checked in only during posted lab hours.
  • All equipment must be returned by the due date.
  • Users are responsible for returning all equipment received in the same proper working condition as it was issued. SOE-ITLab GAs will assess the condition of equipment upon its return.
  • Clients are required to report any problems experienced in use to the SOE-IT lab.
  • Clients can renew the equipment up to twice. Please send a renewal request to before the due date. The renewal of is contingent on the availability of equipment.
  • Extended use of any equipment needs to be approved by the SOE-IT Lab. Please send an extension request to for further consideration. Requests for extended loan may be approved or declined based on demand and availability of equipment.

Alternative Virginia Tech Equipment Loan Service: Media Design Studio A

Located at Newman Library, Media Design Studio A offers technology lending and seven iMac workstations for members of the Virginia Tech campus community. Please visit their website for more details about the available equipment and equipment loan service.

Software Access Options

Software shown in the table below can be accessed remotely via VPN offered through Virginia Tech's Technology-Enhanced Learning and Online Strategies (TLOS) and/or the OITLab. The use of SOE/OIT software is restricted to SOE faculty, staff and students exclusively. SOE personnel must pre-register their university-assigned email address by clicking here.

Currently, there are six (6) remotely available computers offered through the SOE-IT Lab. Each user MUST SCHEDULE access to a lab computer by sending an email to The maximum time for each access is 2 hours (i.e., on a first-come, first-serve basis, depending upon availability).  Extended use of the computer may be granted upon request.

VPN Setup Tutorials

Software OITLab Computers TLOS
Adobe Captivate   VPN          
Adobe Creative Suite             VPN
R Studio VPN VPN         VPN
HLM VPN            
Stata             VPN
Snagit VPN            
IRTPRO VPN VPN          
jMetrik VPN            
MATLAB             VPN
LISREL In-Lab In-Lab          

Poster Printing Service

The SOE-IT lab offers poster printing service to SOE faculty and staff ONLY for conferences/presentations/wall posters.

For more information, please contact

Educational Research and Evaluation (EDRE) Lab

The EDRE Lab provides consulting services to students and faculty in the School of Education. Consultation is available relating to research and evaluation design, instrument development, and quantitative and qualitative data analysis. The lab is staffed by graduate students in the EDRE Program who are supervised and guided by faculty members in the EDRE Program. Consultation is provided on a walk-in basis.

Amid COVID-19, the EDRE Lab provides remote consultation services. Please also refer to the "Software Access Options" section of this page for remote access to data analysis software. 

EDRE Workshop Archive

Contact Us

IT Support Services:

Paul Overfelt
Computer Support Technician
1750 Kraft Drive (0302) #2110
Blacksburg, VA 24061

Equipment Loans, Software Access, and general inquiries:

1750 Kraft Drive (0302) #2113
Blacksburg, VA 24061

Fixed Assets Inquiries:

Kathy Caldwell
Program Support Technician
1750 Kraft Drive, #2100 (0302)